FREQUENTLY ASKED QUESTIONS:

PAYMENTS

We accept all major debit and credit card payments: VISA, Mastercard and American Express.

Our payment gateways are:
India: RazorPay
Rest of the World: PayPal and Stripe

CURRENCY

INDIA: INR
EUROPE: EUROS
USA US$
UK GBP
ROW: US$

TAXES

All taxes are included in the price

SHIPPING CHARGES

Shipment within INDIA is free. 

Worldwide shipping is free for orders of $150 / EU140 / GBP130 and above.

A shipping fee of $25 / EU24 / GBP23 will be applied for orders less than $150 / EU140 / GBP130

All prices quoted are for a product to your door, including all duties.

EXCHANGES / RETURNS

We want our customers to make a considered purchase of a product so we can avoid exchanges or returns. We are a company who is concerned about the environment. Every return or exchange consumes extra resources and adds waste.  

We are also not a mass e-commerce site where exchanges or returns are part of the business model and worked into the price or swallowed up by sheer economies of scale!

 

If you have doubts about a product before purchase, contact us, and we will be glad clarify any questions or concerns. – send an email to [email protected]

 

Because our products are crafted one by one and we use handloom textiles and natural dyes, sometimes a product will have slight differences or imperfections that are part of the product and not considered faults.

 

However, we understand that the need for an exchange or return may be required from time to time, and we are here to help out in the best way possible.

 

We give you 15 days to notify us if you have an issue with a product. We ask you to contact [email protected] to coordinate.

 

If you do want to make a return, we accept returns as long as all the tags are in place and the product has not been worn. Once we have received the item and checked it, if accepted, we will send you an approval and refund your payment.

 

All return packages must be sent at your cost to the return address:

KARDO – 5g Jungi House, 3rd Floor, Shahpur Jat, New Delhi 110049, India

FINAL SALE ITEMS

ALL SALE items are FINAL.  We cannot accept exchanges or returns/refunds on SALE items.

ALL Craft Collection pieces sold are FINAL sales. You may cancel or tweak the order within 48 hours of placing it.

ALL big coats (SONNY & SARTHAK) are FINAL sales. You may cancel or tweak the order within 48 hours of placing it.

ALL Merino Wool pieces are FINAL sales. You may cancel or tweak the order within 48 hours of placing it.

REVISE / CANCEL ORDER

If you want to revise or cancel an order, please contact us at [email protected] quoting your order number in the subject line, within 48 hours of placing the order. 

SIZING

We have worked hard to make an understandable sizing chart for our products – click here.  Should you have further doubts, get in touch and we will be happy to help clarify and doubts you may have.

SHIPPING INFORMATION

We can ship to almost anywhere in the world except PO Boxes.  We ship direct from our workshop in New Delhi, India. 

For Indian shipments we use a variety of courier services such as Blue Dart, Delhivery and DTDC. If you are in Delhi, it may be Rahul, from our office, who personally delivers your order!

We use DHL for worldwide shipments.

SHIPPING TIMES

To avoid overproduction and waste, we stock a limited number of pieces of each product.  But we will carry our fabrics in stock, so in case we don’t have a piece pre-made, we will make it for you. 

From order placement we will ship out for DOMESTIC INDIA within 10 business days.  If it is going to take longer than that, we will inform you promptly.

For International shipments we will typically ship within 10 business days of the order.  Normally, your order would take 5 business days from shipment to reach you, not including any possible delays for custom clearance.  If it is going to take longer than that, we will inform you promptly.

 

Once your order is placed, we will send you a confirmation with an estimated time of shipping out your order.  

Once your order is shipped, we will send you an email notification with the tracking number, so you can also track the shipment.

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