EXCHANGES / RETURNS
We want our customers to make a considered purchase of a product so we can avoid exchanges or returns. We are a company who is concerned about the environment. Every return or exchange consumes extra resources and adds waste.
We are also not a mass e-commerce site where exchanges or returns are part of the business model and worked into the price or swallowed up by sheer economies of scale!
If you have doubts about a product before purchase, contact us, and we will be gladly clarify any questions or concerns. – send an email to [email protected]
Because our products are crafted one by one and we use handloom textiles and natural dyes, sometimes a product will have slight differences or imperfections that are part of the product and not considered faults.
However, we understand that the need for an exchange or return may be required from time to time, and we are here to help out in the best way possible.
We give you 15 days to notify us if you have an issue with a product. We ask you to contact us at [email protected] to coordinate.
If you do want to make a return, we accept returns as long as all the tags are in place and the product has not been worn. Once we have received the item and checked it, if accepted, we will send you an approval and refund your payment.
All return packages must be sent at your cost to the our address:
KARDO – 5g Jungi House, 3rd Floor, Shahpur Jat, New Delhi 110049, India
ALL SALE items are FINAL. We cannot accept exchanges or returns/refunds on SALE items.
ALL Craft Collection pieces sold are FINAL sales. You may cancel or tweak the order within 48 hours of placing it.
ALL big coats (SONNY & SARTHAK) are FINAL sales. You may cancel or tweak the order within 48 hours of placing it.
ALL Merino Wool pieces are FINAL sales. You may cancel or tweak the order within 48 hours of placing it.
REVISE / CANCEL ORDER
If you want to revise or cancel an order, please contact us at [email protected] quoting your order number in the subject line, within 48 hours of placing the order.